Refund, Cancellation & Exchange Policy
At MiniNestt™, we want you to have a smooth shopping experience. Please read our policy carefully before placing your order.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at mininesttventures@gmail.com or 7665193166.
Cancellation requests can be accepted only if the order has not yet been processed for dispatch. Once an order has been dispatched, cancellation may no longer be possible.
If MiniNestt™ cancels a paid order, any applicable refund will be processed in accordance with applicable law.
Exchange Policy
MiniNestt™ offers exchanges subject to the terms and conditions outlined below. We do not offer exchanges for every product or situation, and all exchange requests are subject to review and approval.
Exchange Request Window: You must contact us within 3 days of receiving your order to request an exchange.
Unboxing Video Required: A clear, continuous, unedited unboxing video is required for exchange requests involving damaged, defective, incorrect, or missing products. The video should begin before the package is opened and clearly show the original packaging, shipping label where possible, and the product as it is unpacked. Please do not edit or cut the video.
Original Tags and Packaging: The product must be returned with its original price tags, labels, packaging, accessories, and any items supplied with it, wherever applicable.
Product Condition: For a customer-requested exchange, the product must be unused, unwashed, undamaged, and in its original condition. Products showing signs of use, alterations, or damage caused after delivery may not qualify for an exchange, subject to applicable law.
Proof of Purchase: Please provide your order number and registered contact details when submitting an exchange request.
Approval Required: Please contact us and receive approval and return instructions before sending a product back. Products sent without prior approval may not be processed under our standard exchange procedure.
Reasons for Exchange
Exchange requests may be considered in the following situations:
Damaged or Defective Product: If your product arrives damaged or defective, contact us within 3 days of delivery and provide the required unboxing video and supporting details.
Incorrect Product Delivered: If you receive a product different from the one ordered, contact us within 3 days of delivery with your order number and a clear unboxing video.
Size, Colour, or Preference-Related Exchange: Such requests may be considered where an exchange is available for the product and the item meets the eligibility conditions. Approval is subject to product availability and the applicable terms communicated by MiniNestt™.
Exchange Shipping Charges
For customer-requested exchanges due to size, colour, or personal preference, the customer will generally bear the applicable shipping costs, as communicated before the exchange is processed.
If an exchange is required because MiniNestt™ shipped an incorrect product or the product arrived damaged or defective, MiniNestt™ will bear the applicable shipping costs for the approved exchange.
Products Not Eligible for Standard Exchange
Products that have been used, washed, damaged after delivery, altered, or returned without applicable original tags or included accessories may not qualify for a standard exchange.
Certain products may also be excluded from preference-based exchanges due to hygiene requirements, customization, or other product-specific restrictions. Any applicable exclusions will be communicated on the relevant product page or before purchase.
These exclusions do not remove any remedy that may be required under applicable consumer-protection law.
Refunds
MiniNestt™ does not offer refunds for ordinary customer-requested exchanges or changes of preference under its standard exchange policy.
However, where a refund or another remedy is required under applicable law, or where MiniNestt™ approves a refund in the circumstances of a particular case, it will be processed accordingly.
Any approved refund will generally be issued to the original payment method. The time taken for the amount to reflect may depend on the bank or payment provider.
Refused Deliveries and Return to Origin (RTO)
If an order is refused or returned to origin due to customer-related reasons, such as an incorrect or incomplete address or repeated unsuccessful delivery attempts, applicable forward and return shipping charges may be deducted from any eligible refund, subject to applicable law.
If you believe a delivery failure occurred due to a courier error or circumstances outside your control, please contact us for a review.
Contact Us
For exchange requests or questions about this policy, please contact:
Email: mininesttventures@gmail.com
Phone: 7665193166
Please include your order number and relevant photos or videos to help us review your request.